I handed the project over before it launched. That is the reality of systems this complex. Implementation takes years, and the researcher rarely sees the finish line. But the story did not end there. A while after the launch, I brought my own car in for a repair. I got chatting with the mechanic, and at some point he brought up Mekonomen. He had worked there before. He lit up talking about the new software — how much smoother everything runs now, how much time it saves, how happy the mechanics are with it. He had no idea he was talking to the person who built it (OK I did tell him of course)